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    Troubleshooting VPN Issues

    February 20, 2023
    The Roll20 Team

    The Roll20 Team

    We've recently seen a few reports of performance issues in the virtual tabletop.

    After investigation, we've traced the issue back to VPN settings that seem to be causing trouble for some users. We are actively working with NordVPN and other providers to resolve this so you can continue playing with a VPN if you so choose.

    In the meantime, we recommend trying the steps below to improve VTT performance:

    1. Whitelist Roll20 within your VPN, and restart your VPN
    2. If applicable, switch "Threat Protection" to "Lite mode" or "Allow everything from app.roll20.net" (for NordVPN users) and restart your VPN
    3. Toggle any other settings that may be scanning files or sites and restart your VPN
    4. Completely close the VPN and all associated processes that might run in the background
    Thank you for your patience while we work with NordVPN and other providers on a swift resolution to this issue!
    The Roll20 Team

    The Roll20 Team

    ROLL20 Roll20 is the all-in-one solution for organizing and playing tabletop games online, allowing you to play your games anywhere and share them with anyone virtually. With the ability to choose from a number of popular titles built ready for your virtual tabletop, your adventures are limitless and you can get started playing with little to no prep. Dive into advanced features like Dynamic Lighting or explore macros and APIs to add some extra depth to your game. Roll20 lets you play your tabletop games, your way. YouTube Instagram

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