Roll20 is Hiring Again!

We’re looking to expand the party here at Roll20®! Our team is looking for additional support in the fields of Graphic Design, Community Management, and Account Administration. We’re also searching for another developer experienced as a UI/UX Engineer.

If you would like to join our team, please read the job description below and follow the instructions to submit your application.

When this position is filled, it will be crossed out like this. If the job posting has not been crossed out, it is still open and we encourage you to apply!

Graphic Designer

Roll20 is looking for a remote-first graphic designer to create engaging and on-brand graphics for a variety of media. The graphic designer will create concepts, artwork, and layouts for digital projects and potential merchandise based on creative briefs and communication with marketing and product owners. Designs will be utilized for a variety of platforms, including social media, Twitch, YouTube, kiosks, user communications, and wearables.

As a visual designer with Roll20, we interface with many outside brand standards in addition to maintaining our own visual style. We value having a welcoming style that is professional-yet-winking in execution.

Skills we are looking for:

• A strong portfolio of illustrations, graphics, logos, icons, and infographics

• A solid foundation in typography, layout, and design

• Familiarity with design software and technologies (such as the Adobe Creative Suite, particularly InDesign, Illustrator, Photoshop, etc.)

• Ability to create and maintain file templates for adoption and editing by other team members

• Ability to capture and edit .gifs, or similar experience with transitions, animation, motion design, and dynamic interaction

• Experience with establishing and maintaining brand guidelines

• Ability to effectively take direction and work both collaboratively and autonomously

• Excellent visual, written, and verbal communication skills, with particular attention to online presentation skills

• A penchant for details and organization, including the ability to prioritize tasks, organize assets, communicate progress, and meet deadlines

We will also look at:

• A degree in design, fine arts, or a related field

• Experience collaborating with IT and business teams to address user-interactions and data visualization

• Experience with social media image templates

• Interest in tabletop role-playing games of various genres

• Use of Roll20, including utilizing the Roll20 API, Character Sheet Creation, or Marketplace Submissions

This is a full-time exempt remote position. Compensation includes a competitive salary, as well as employer-paid health insurance, group life and personal accident insurance, a 401k with employer-matching, and an employee assistance program.

__To apply, submit a PDF resumé and a portfolio and a cover letter to jobs@roll20.net with the subject line “Graphic Designer Application”. __Please also include a brief introduction of yourself telling us why you would be an asset to our growing team.

Community Manager

Roll20 is a looking for a community manager role to work with our engaged account base rapidly approaching 5 million users.

Roll20’s community management team is compassionate and excited to guide and build our userbase. A community manager with Roll20 will welcome and manage the influx of players utilizing the service via email, message boards, social media, blogs, and other online channels. There will be opportunities to create original content to engage, educate, and entertain the community, as well as a need to set policy in accordance with brand standards and analytics-driven results.

Responsibilities may include:

• Setting and implementing social media and communication campaigns to align with marketing strategies

• Providing strategy and guidance for engaging & educative text, image and video content for social media accounts

• Responding with compassion to comments and customer queries in a timely manner

• Applying and evolving existing community Code of Conduct to maintain a productive environment for business and consumer interactions

• Monitoring and reporting on feedback and online reviews; escalating recurring issues to improve customer experience and improve business processes

• Organizing and participating in events to build community and brand awareness, both online and occasionally in-person

• Coordinating with various departments to ensure brand consistency

• Liaising with Development and Production departments to stay updated on new products and features

• Building relationships with customers, potential customers, industry professionals and media to drive engagement and brand recognition

• Staying up-to-date with digital technology and social media trends

Skills we are looking for:

• Experience as a community manager

• Experience creating or growing community initiatives (e.g. building an online forum, launching an ambassador/influence program, developing an event series, and writing an email newsletter)

• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

• Excellent interpersonal communication skills, both written and verbal

• Demonstrated policy and procedure documentation/creation related to job responsibilities

• Hands on experience with social media management for brands

• Ability to interpret website traffic and online customer engagement metrics

• Knowledge of online marketing and marketing channels

• Attention to detail and ability to prioritize

• Ability to collaborate, self-motivate, and work in response to various timelines

We will also look at:

• Proficiency with Adobe Creative Suite applications, particularly Photoshop and Illustrator.

• Experience with Wiki applications.

• Familiarity with online community moderation, including drafting community rules and/or procedures for coordinating with outside organizations.

• Interest in gaming communities.

• Use of Roll20, including utilizing the Roll20 API, Character Sheet Creation, or Marketplace Submissions

This is a full-time exempt remote position. Compensation includes a competitive salary, as well as employer-paid health insurance, group life and personal accident insurance, a 401k with employer-matching, and an employee assistance program.

__To apply, submit a PDF resumé and a cover letter to jobs@roll20.net with the subject line “Community Manager Application.” __Please also include a brief introduction of yourself telling us why you would be an asset to our growing team.

Account Associate

Roll20 is expanding our remote-first account services team. Account Associates assist our growing community of tabletop players and aid the Community Management, Marketing, Production, and Operations teams with day-to-day tasks. They interact with the Roll20 community via email, forums, and social media.

The ideal Account Associate candidate will have excellent written and verbal communication skills, a strong history in high-volume customer support, and the ability to wear many hats in a fast-paced environment.

Skills we are looking for:

• 2 years experience in a customer service environment

• Experience with social media platforms & scheduling tools

• Ability to collaborate, self-motivate, meet deadlines, and work in a closely-knit collaborative environment

• Experience proofreading/reviewing creative content

We will also look at:

• At least a basic understanding of graphic design and/or proficient in Adobe Photoshop and Illustrator.

• Experience with Wiki applications.

• Familiarity with a multitude of tabletop gaming rulesets.

• Use of Roll20, including utilizing the Roll20 API, Character Sheet Creation, or Marketplace Submissions

This is a full-time exempt remote position. Compensation includes a competitive salary, as well as employer-paid health insurance, group life and personal accident insurance, a 401k with employer-matching, and an employee assistance program.

To apply, submit a PDF resumé and a cover letter to jobs@roll20.net with the subject line “Account Associate Application”. Please also include a brief introduction of yourself telling us why you would be an asset to our growing team.